1. John is a training designer who is putting together a training program to teach new employees how to operate a cash register. John is very careful to start the trainees on the easier functions of the cash register and gradually moves them on to more complicated functions once the trainees are more comfortable with the machine. Which stage of retention is this?
A. Cognitive organization
B. Symbolic coding
C. Activation of memory
D. Symbolic rehearsal
2. Which of the following statements is an example of a learning objective?
A. The student will find the training to be an efficient and effective use of his or her time.
B. The student will be able to correctly identify the correct number of widgets to use during a timed test that will be given at the conclusion of the training.
C. The student will effectively decrease the average number of defects per hour from 12 to 4.
D. The company will reduce its costs by $400,000 per year due to a decrease in manufacturing defects.
3. Mindy is a trainer who needs to facilitate part of a new-hire orientation.
Her job is to train new employees as to some of the methods used to resolve employee conflicts. Which of the following would be the most effective training method in this case?
A. Straight lecture
B. Equipment simulators
C. In-basket technique
D. Case studies
4. The following statement is a partial learning objective: “The trainee will cut a board in half, allowing no more than a 1/16 inch variance in the original measurement.” Which part of the objective is missing?
A. Desired outcome
5. The employee will decrease manufacturing defects by 50% by applying the skills taught in the training program. This is an example of which type of training objective?
A. Trainee reaction objective
B. Learning objective
C. Transfer of training objective
D. Organizational outcome objective
6. Which of the following scenarios illustrates negative transfer?
A. After employees attend training, they’re more efficient at their work and cause fewer defects.
B. After employees attend training, they’re less efficient at their work and cause more defects.
C. After employees attend training, there are no changes in the number of defects that occur.
D. The employees decrease defects without ever attending training.
7. After a 20-minute interactive lecture on basic selling skills, the trainer asked two of the participants to get in front of the class and simulate an interaction between a salesperson and a customer. When they were finished, he had the rest of the trainees take turns performing the same task in front of the class. This is an example of
A. structured role-play.
B. role rotation.
C. single role-play.
D. multiple role-play.
8. A trainer directly asks a trainee, “What are some of the ways you deal with employee conflicts?” This is an example of what type of question?
9. The following is a learning objective: “Using a cash register, the trainee will ring up a cash order according to the standards set forth in the policies and procedures manual.” The phrase, “to the standards set forth in the policies and procedures manual” is the
A. desired outcome.
10. Which of the following illustrates the in-basket technique?
A. Having a trainee practice a selling skill on another trainee
B. Having a trainee rehearse a 30-second sales pitch in front of a mirror
C. Giving a trainee a number of small tasks and having him or her prioritize the tasks and determine how to deal with each one
D. Having a trainee memorize a product knowledge manual
11. Dustin is a computer programmer trainee. During his last week of training, he’s given a version of the software used by his company and is told to write a sample program similar to the one that he would write on the job. This is an example of a/an
A. business game.
B. in-basket exercise.
C. case study.
D. equipment simulator.
12. The employees of Consolidated Truss got in the habit of failing to measure each piece of wood after it was cut. This caused a tremendous amount of expensive and unproductive rework. The employees were all retrained in measuring techniques. In one part of the training, the employees were shown how to identify boards that were the wrong size and what they should do when they encountered this type of situation. Which step of relapse-prevention training is this exercise?
A. Learn coping strategies
B. Identify likely circumstances for first relapse
C. Practice coping strategies
D. Learn to monitor target skill
13. Paul is a senior manufacturing employee who is training one of the new manufacturing employees on how to safely and efficiently operate one of the new machines just purchased by the company. This is an example of A. behavior modeling.
B. in-basket technique.
C. role rotation.
14. Which of the following would be considered static media?
A. An audio recording of the company’s CEO making a speech
B. A movie that illustrates leadership qualities
C. A sexual harassment video
D. A policies and procedures manual
15. Before she became an electrician, Jessica had to attend two years of A. apprenticeship training.
D. job instruction technique.
16. Paul is learning how to execute a search warrant on a property where armed hostile criminals are living. For part of his training, Paul sits in a room where moving pictures that are identical to what he would see in a similar dangerous situation are projected onto the wall in front of him. He has a mock
gun to shoot at computer-generated dangerous assailants as he practices his skills. This is an example of
A. programmed instruction.
B. an intelligent tutoring system.
C. intelligent computer-assisted instruction.
D. virtual reality.
17. Which of the following training methods is generally the least expensive investment for a business?
A. Programmed instruction
B. Intelligent tutoring system
C. Intelligent computer-assisted instruction
D. Virtual reality
18. Michael is learning how to program a spreadsheet through a training system that he accesses through his computer. The program gives him specific instructions and allows him to practice his skills after the instruction is given. This is an example of
A. programmed instruction.
C. virtual reality.
D. an intelligent tutoring system.
19. If an airline pilot wants to practice landing a particular plane in particular weather but can’t practice on a real plane, which would be the most effective approach for computer-based trainingade school followed by three years of on-the-job training. This is an example of
A. Programmed instruction
BC. Intelligent tutoring system
D. Intelligent computer-assisted instruction
20. The Colin Corporation has many computer-based training courses from which their employees can choose. If employees want to access any of these courses, they simply go to a Web site and type in a password that was given to them. This allows them to manage current courses and start new courses in a time frame that works best for each employee. What type of delivery method does the Colin Corporation use?
B. Local area network
D. CD-ROM distribution. Virtual reality